Hotel Property Management Operations

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BBL’s hotel operations team provides the baseline and ongoing insights and plans to maximize success for each property.

We develop, implement, and continually measure and refine best practices geared to your unique operating environments. All of our systems and management techniques emphasize cost management that balances the needs of guests and associates.

BBL Hospitality’s Operational Deliverables

  • Property Visits

    Detailed reports include the current state of all operational items along with action plans.

  • QA Compliance

    Quality Assurance walkthrough with hotel team.

  • Reporting

    P&L Critique, Payroll analysis, Bi-weekly reports, and industry benchmark analysis including: labor analysis, summary of key costs, cost per occupied room, energy cost.

  • Guest Score Analysis

    Benchmark analysis of property against brand and region. Plans and actions to maintain high-level performance.

  • Preventive Maintenance Programs

    Quarterly walkthrough and detailed checklist of all areas of the facility.

  • General Manager Symposiums

    Meetings to engage all General Managers with market trends and corporate initiatives.

  • Purchasing and Procurement

    National agreements with industry vendors take advantage of economies of scale and improve bottom line performance.

  • Brand Liaison

    Actively participate with brand managers through regional and national meetings. Relay brand initiatives to the field and ownership.

Our Portfolio

Element Hotel at Berkshire Terrace

Location: Lenox, MA

Square Footage: 65,000

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SpringHill Suites Tampa North

Location: Land O'Lakes, FL

Square Footage:

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SpringHill Suites Norfolk Old Dominion University

Location: Norfolk, VA

Square Footage: 69,000

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Residence Inn by Marriott Saratoga

Location: Saratoga Springs, NY

Square Footage: 76,000

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Residence Inn Albany East Greenbush / Tech Valley

Location: East Greenbush, NY

Square Footage: 57,000

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Renaissance Albany Hotel

Location: Albany, NY

Square Footage: 220,000

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Hyatt Place Kennedy Space Center

Location: Titusville, FL

Square Footage: 72,200

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Homewood Suites Port St. Lucie

Location: Port St. Lucie, FL

Square Footage: 90,000

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Holiday Inn Express & Suites East Greenbush

Location: East Greenbush, NY

Square Footage: 46,000

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Hilton Garden Inn Mount Holly/Westampton

Location: Westampton, NJ

Square Footage: 72,600

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Hilton Garden Inn Troy

Location: Troy, NY

Square Footage: 132,750

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Hilton Garden Inn Albany Medical Center

Location: Albany, NY

Square Footage: 97,200

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Four Points by Sheraton Charleston

Location: Charleston, WV

Square Footage: 138,668

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Fairfield Inn & Suites by Marriott

Location: Verona, NY

Square Footage: 52,650

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Courtyard Schenectady at Mohawk Harbor

Location: Schenectady, NY

Square Footage: 68,000

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Courtyard Saratoga Springs

Location: Saratoga Springs, NY

Square Footage: 90,000

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Courtyard by Marriott Port St. Lucie Tradition

Location: Port St. Lucie, Florida

Square Footage: 59,241

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Recovery Sports Grill Westampton

Location: Westampton, NJ

Square Footage: 6,000

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Recovery Sports Grill Verona

Location: Verona, NY

Square Footage: 6,800

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Recovery Sports Grill Troy

Location: Troy, NY

Square Footage: 7,000

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Recovery Sports Grill Port St. Lucie

Location: Port St. Lucie, FL

Square Footage: 6,600

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Recovery Sports Grill Norfolk

Location: Norfolk, VA

Square Footage: 6,500

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Recovery Sports Grill East Greenbush

Location: East Greenbush, NY

Square Footage: 7,800

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Recovery Sports Grill Charleston

Location: Chesapeake, VA

Square Footage: 6,500

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Recovery Sports Grill Charleston

Location: Charleston, WV

Square Footage: 6,500

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Recovery Sports Grill Amsterdam

Location: Amsterdam, NY

Square Footage: 6,500

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Recovery Sports Grill Albany

Location: Albany, NY

Square Footage: 6,000

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Excelsior Springs Banquet & Conference Facility

Location: Saratoga Springs, NY

Square Footage: 55,000

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Get In Touch

BBL Hospitality is a full-service hotel management company offering hotel owners and developers a single, high-quality source for construction, financing, and management services.

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50 years of experience logo

Celebrating 50 Years

In 2023, to celebrate our 50th anniversary and continue our founder Don Led Duke’s legacy of giving back,  we reached even further into the communities where we live and work.

BBL gave our associates the opportunity to select over 50 charities to receive a donation to support their mission.  It was an opportunity to recognize smaller, community-based non-profit organizations which have had an impact on our employees.

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We had a really exciting project with BBL. My team really enjoyed working with BBL because it was such a collaborative process. BBL had that expertise to be able to really deliver on the unique needs of every program.

Joseph P. Dragone, Ph.D - Capital Region
BOCES Senior Executive Officer

DeCrescente exterior with wood and gray siding and grass landscaping

Beginning our project at the outset, we could see that choosing BBL was a smart decision. Our construction schedule was never compromised and buildings proceeded according to timetable.

Tom Turcotte
VP, Operations, DeCrescente Distributing Company